1. Introduction and Scope

This Privacy Policy explains how Zanoha collects, uses, discloses, and safeguards your information when you use our e-commerce platform services. This policy applies to all users, including store owners, customers, and visitors to our platform.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Account Information: Full name, email address, phone number, business registration details
• Store Information: Store name, business type, product categories, business registration numbers
• Financial Information: Billing address, payment method details (processed through secure third-party providers)
• Customer Data (for Store Owners): Customer names, contact information, order history, shipping addresses
• Communication Data: Emails, support tickets, chat messages, feedback
• Technical Data: IP addresses, browser type, device information, usage patterns, cookies
• Transaction Data: Order details, payment amounts, commission calculations

3. How We Use Your Information

We use collected information for legitimate business purposes including:

• Providing, maintaining, and improving our e-commerce platform services
• Processing transactions and calculating commissions
• Sending service-related communications, updates, and notifications
• Responding to customer support inquiries and resolving disputes
• Monitoring platform usage, detecting fraud, and ensuring security
• Generating analytics and business intelligence reports
• Complying with legal obligations and regulatory requirements
• Facilitating communication between store owners and customers
• Sending marketing communications (with opt-out option)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third-party providers who perform services on our behalf (payment processors, hosting providers, analytics services)
• Store Operations: Customer information is shared with store owners to fulfill orders and provide customer service
• Legal Compliance: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
• Protection of Rights: To investigate potential violations, protect against fraud, or defend our legal rights
• Aggregated Data: Non-personally identifiable aggregated data for analytics and business purposes

5. Data Security and Protection

We implement comprehensive security measures to protect your information:

• Industry-standard encryption for data transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure payment processing through PCI-DSS compliant providers
• Employee training on data protection and privacy
• Incident response and breach notification procedures

However, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention Policy

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: Data is retained while your account remains active
• Legal Requirements: We retain data as required by applicable laws, regulations, or legal proceedings
• Business Records: Transaction data is retained for financial record-keeping and audit purposes
• Deletion Requests: You may request data deletion, subject to legal and contractual obligations
• Inactive Accounts: Data from inactive accounts may be archived or deleted after a specified period

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at [email protected]. We will respond within 30 days as required by applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze platform usage:

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Advertising Cookies: Deliver relevant advertisements (with opt-out options)

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality.

9. Third-Party Links and Services

Our platform may contain links to third-party websites and services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We implement appropriate safeguards for such transfers in accordance with applicable laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

12. Data Processing for Store Owners

As a store owner, you are responsible for customer data collected through your store:

• You must have a lawful basis for collecting customer data
• You should have your own privacy policy for your store
• You are responsible for securing customer data you collect
• You must handle customer data requests and complaints
• Zanoha provides tools but is not responsible for your data practices

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our platform
• Sending email notifications to registered users
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this policy regularly to stay informed about how we protect your information.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Response Time: We aim to respond to all privacy-related inquiries within 2-3 business days
• Data Protection Officer: Contact available for complex privacy matters
• Complaints: If unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority